Press Releases

ACD Releases mid year "Industry Report Card"  •  February 1, 2008

Los Angeles, CA [August 1, 2008] --- AutoClaims Direct Inc, the leading provider of strategic claims services to the property & casualty industry today announced the release of the corporation's mid year "Industry Report Card" publication. The "Industry Report Card" provides bi-annual insight on data and statistics compiled by AutoClaims Direct's industry leading claims software application. Key highlights in this edition include a report on the implications of higher gas prices for the insurance sector along with updates on current legislation affecting the auto claims industry.

The ACD "Report Card" also covers current industry collision data. Highlights in the report show OEM parts representing 69.95% of all parts utilized in repairs while aftermarket parts made up 14%. The final 16.05% consisted of a combination of used and remanufactured parts. The average age of vehicles involved in losses during the first six months of 2008 consisted of a 2001 year model ( 7 years old ). Another interesting tidbit was the fact that the average damage severity of foreign made vehicles was down $447.67 per claim compared to a year ago at this time.

"Our Industry Report Card provides those within the industry key facts and figures which help claims managers measure their internal office metrics to industry averages." States ACD Chief Operations Officer, Tara Esquivel. "Clients who are interested in really monitoring their offices can easily plug into our claims solution and utilize our full suite of claims services."

ACD Transforms the Auditing Practice, Announces the Release of Direct Compliance  •  February 1, 2008

San Diego, CA [February 1, 2008] --- AutoClaims Direct Inc., the leading provider of claims services and business solutions to the claims industry, has again raised the bar with the release of the company's revolutionary new auditing tool, Direct Compliance. Direct Compliance enables clients to create a customized series of compliance rules which are automatically applied to every file. Through these client established guidelines, Direct Compliance automatically alerts handling auditors to all actions taken on a file that do not match the compliance rules set forth by the client. Direct Compliance is pliable and allows companies to adjust their compliance rules over time as their rule specifications evolve. Direct Compliance is light years ahead of the competition and distinctly sets AutoClaims Direct’s claims system apart from any other auditing program on the market.

"Effective rules based compliance can provide huge cost savings, which is why it has become a huge focus within claims departments. Trained auditors are a key component of reducing costs; however, their time and expertise are being stretched to cover large numbers of claims files in low turnaround times reducing their overall effectiveness and ability to provide optimum results. Auditors given access to Direct Compliance have a powerful tool that enable the auditor to process claims with greater efficiency, while also guaranteeing a defined set of savings per file" stated AutoClaims Direct President, Ernie Bray. "In just one month of testing, our Direct Compliance feature has saved our clients an average of $77.14 per file. These results are huge for companies looking to dramatically reduce leakage," added Bray.

ACD Continues To Revolutionize Claims Industry  •  January 7, 2008

San Diego, CA [January 7, 2008] --- AutoClaims Direct, the leading provider of claims solutions to the insurance industry, today announced the company's 2008 kickoff!

2007 was an amazing year in which AutoClaims Direct introduced a complete API, an advanced rules based compliance tool along with version 3.0 of the corporation's proprietary DirectLink claims solution. The corporation grew over 115% with the addition of fourteen new clients and five national contracts. Much of AutoClaims Direct's success also came from their industry leading auto damage appraisal services and claims analytics.

"We are again excited that we are in a position where we can continue to revolutionize the auto insurance claims industry. We are meeting our goals to deliver top quality value added services along with industry leading claims solution," stated Ernie Bray, President of AutoClaims Direct.

"In 2007, We added a detailed reporting solution with "real time" graphs, trend reports, and a wealth of data that claims managers can use to effectively manage their office. We have provided some valuable tools that no one else in the industry can provide along with a complete API that allows full integration with legacy systems," added Bray.

"We are excited about our plans for 2008 and look to grow our market share though our suite of products, excellent customer service and continual roll out of even more exciting technology.

System Integration Made Easy With Auto Claims Direct  •  October 10, 2007

San Diego, CA [October 10, 2007] --- AutoClaims Direct the leader in claims solutions to the insurance industry today announced the release of the corporation's new ACD API allowing easy integration with all client's internal claims systems. "Integration made easy is our motto",stated AutoClaims Direct CTO Adam Nazar. "Our proprietary DirectLink claims solution gives clients access to immense data enabling them to forecast trends and manage files at a level unseen in the industry. With our simple API, clients can now import this data into their company's legacy system through our integration tools. This will allow for a free flow and exchange of claims information that will ultimately lead to faster cycle times and reduced workload on the adjuster's end."

ACD's programming team is also currently finalizing a newly enhanced rules based compliance tool that will give clients the ability to custom target specific compliance metrics on each estimate and refine rules ad hoc. "We have created and deployed solutions that provide real and measurable results at a tremendous rate. The combination of our management's industry knowledge combined with top tier software design enables us to yield amazing results. We look forward to delivering even more exciting applications in 2008." Added Nazar.

AutoClaims Direct Inc. is the leading claims solutions provider to the insurance industry. ACD provides claims processing applications, auto damage appraisal services, compliance solutions, integration capabilities, live analytics, and a quarterly industry scorecard.

ACD Reports Record Claims Processed Through its New Directlink 3.0 System  •  September 6, 2007

Los Angeles, CA [September 6, 2007] --- AutoClaims Direct Inc., a leading provider of claims management technology to the insurance industry, today announced a record number of claims processed through the corporation's exclusive DirectLink 3.0 software application.

Today's record eclipses the benchmarks set last month. This news is particularly exceptional given that last month volume was already up 20% from the previous month. The continuing increase of claims processed each month has become an expected reality to those within the company. However, the increased monthly volume increments are much larger than typically seen anywhere else in the industry. “We can proudly say that, while we couldn't have predicted these exact numbers, we are not the least bit surprised by the increasing response from our existing clients and prospective clientele who want to utilize our unsurpassed DirectLink system." States Adam Nazar, CTO of Autoclaims Direct.

AutoClaims Direct attributes the growth in claims processed to our customer service and unsurpassed results the DirectLink system provides to clients. ACD focuses on quality value added solutions, statistical reporting, and superior customer service that provide your company the means for competitive differentiation.

"A record number of claims processed means that clients understand that AutoClaims Direct is a place they can come to for real and measurable results. Our technology solutions, meshed with superior value added services, give our clients the most advanced claims processing system on the market. We are excited that more and more client's are basing their operations on our systems." stated Tara Esquivel, VP of AutoClaims Direct.

ACD Announces New Quarterly "Scorecard"  •  July 7, 2007

Los Angeles, CA [July 7, 2007] --- AutoClaims Direct Inc., a leading provider of independent auto damage appraisals and claims management technology, today announced the corporations new "Scorecard" publication.

The "Scorecard" will provide quarterly insight on data and statistics compiled by AutoClaims Direct's industry leading claims software application. Through evaluating our vast array of collision repair data from hundreds of thousands of processed files, AutoClaims Direct is able to track trends, monitor labor statistics, and estimate likely industry figures.

"Our Scorecard allows us to research and forecast trends and give our clients even better service. There is no other independent claims service provider that can parse and analyze data the way we can." Stated ACD President, Ernie Bray. "For example, we can drill down data to let a client know the average severity on a certain vehicle year, make, and model based on a front end impact. We then can dig further and let a client know what the most common parts replaced are and the average cost. Our Scorecard data can assist claims offices in setting reserves and planning ahead." added Bray.

Autoclaims Direct's Scorecard provides information such as average labor hours, percentage of repairs based on operation, and after labor rates by location and region. The Scorecard is a free service to existing clients.

ACD Announces the Release of DirectLink 3.0  •  March 10, 2007

Los Angeles, CA [March 10, 2007] --- AutoClaims Direct's DirectLink system has already become the standard within many insurance companies. The unsurpassed DirectLink solutions system has been providing clients with dynamic processing software and claims resources that streamline daily operations. AutoClaims Direct current client list consist of four of the top ten largest national carriers in addition to a diverse group of mid size carriers, fleet services firms, and third party administrators.

The results delivered by ACD's original DirectLink system resulted in fervent responses from its clients. The responses received from its clients in conjunction with the corporation's drive to continually provide up to date technology and cutting edge software shaped the creation of DirectLink 3.0. DirectLink 3.0 is a culmination of nearly a year of research and development. AutoClaims Direct's system integrates the latest web 2.0 technologies, advanced solutions and enhanced EMS capabilities to further place the corporation's claims management solution on the cutting edge of the insurance claims technology sector.

A new robust reporting feature allows database inquiries for nearly any statistic regarding a claim or estimate, including parts makeup, labor, tax and repairs. In addition to continuing to streamline operations, Directlink 3.0 continually imparts clients with insight gained from statistical analysis of their claims data. Insights provided by Directlink allowed companies to act on substandard performance areas, such as policy guidelines or fraud, saving clients time and money. "We can take a large amount of loss data regarding nearly every aspect of a claim and dissect the statistics various ways. The wealth and depth of information we can analyze and parse is simply amazing."- Stated ACD President, Ernie Bray.

Adam Nazar, CTO and lead director of the DirectLink 3.0 project, is very pleased with his team's work. "We have developed solutions that can be customized and are completely scalable. We can integrate with any legacy system and provide data streams to any carrier's in house database."

Our focus on ease of use, results, and ROI make our solutions very attractive to any company looking to streamline their company. Immediate results for clients utilizing DirectLink 3.0 are seen through a huge reduction in cycle time, better communication, and a top notch damage appraisal product. All of these factors contribute to overall lowered claims processing costs.

With the release of Directlink 3.0, clients can continue to look forward to AutoClaims Direct array of value added services. Including, a large national independent auto damage appraisal service with a dedicated staff of over 450 strategically positioned throughout the country.

AutoClaims Direct Inc. starts 2007 with ambitious plan to revolutionize industry.  •  January 15, 2007

Carlsbad, CA [January 15, 2007] --- AutoClaims Direct the leading provider of independent auto damage appraisals and insurance claims management technology today announced the corporation's 2007 Kickoff.

2006 was yet another stellar year in which AutoClaims Direct introduced four new cutting edge technology products and saw the corporation grow by over 75%. Much of ACD's success also came from their industry leading claims statistics delivered to clients throughout this past year.

"We rigorously monitor our performance through measured results, quality control and customer satisfaction surveys. By focusing on results, we as a corporation can see exactly where we are at a given moment." Stated Ernie Bray, President of AutoClaims Direct.

"Every client ACD served in 2006 received bottom line results better than any other nationwide provider. The difference with ACD is that we track and monitor all statistics and can mine this data to provide true analysis on our performance. No other auto damage appraisal vendor can provide such detailed documentation." Added Bray.

ACD's ambitious 2007 plans include the release of a prototype auto damage estimating system, further statistical mapping enhancements and the opening of a new corporate office in Carlsbad, California. "We will continue to target the sector of the market that's looking for easy to use advanced technology. Our commitment to personalized service and customization continues to make our corporation the true choice of companies looking for results. We are very excited about the new services and solutions we have planned for 2007."

ACD appraisals strengthens San Diego coverage location bringing their total to seven field appraisers in the region.  •  September 21, 2006

Prescott, AZ [September 21, 2006] --- AutoClaims Direct, the nation's premier auto damage appraisal firm and claims service provider announced today the addition of three new field appraisers in the San Diego region.

"We have just hired three respected insurance industry staff appraisers each with over 12 years of experience to further strengthen our field staff in the region," stated AutoClaims Direct President, Ernie Bray. "We now have 7 field appraisers that cover the entire county, each wirelessly connected in the field and fully set up to provide our full suite of field imaging products. We have maintained a solid 1.34 day cycle time on all files in San Diego over the last 3 years and expect to improve even more. Clients looking for an appraisal vendor who can provide excellent service need look no further than ACD. We deliver real and measurable results."

AutoClaims Direct has grown to become the largest independently owned auto damage appraisal firm nationwide with coverage in over 44 states. The company currently has the easiest to use claims management product which allows a claims office to assign, track and receive all files through a simple to use web based application. Some of the services the company handles are auto , light truck and heavy equipment appraisals along with scene investigations and desk reviews.

AutoClaims Direct Releases Direct Data V 2.0  •  July 12, 2006

Prescott, AZ [July 12, 2006] --- AutoClaims Direct the leading provider of independent auto damage appraisals and insurance claims management technology today announced the release of Direct Data V2. "Direct Data is a robust reporting program that can drill down detailed statistical analysis on all key metrics within the claims process." Stated VP of Operations, Tara Esquivel.

"We can pull any statistic a client needs. If a client wishes to know how many blue domestic sport utility vehicles our company has inspected in a month with the average severity, we can pull it. Additionally our loss locator report can focus in on losses by zip code, county, state, or any other parameters they choose. Clients who really like to analyze reports and trends have found our Direct Data V2 a key component in their material damage planning." added Esquivel.

In addition to our enhanced reporting features AutoClaims Direct has implemented a cross platform EMS auditing tool which further enhances ACD's internal quality control department. "We are pushing ahead every day with more exciting features which provide value to our clients." states Ernie Bray, President of AutoClaims Direct. "Our staff of programmers have done an outstanding job of keeping our product cutting edge. Our 360 photo program combined with new GIS based dispatching and claims analysis tracking will further enhance our position as the leader in the industry."

AutoClaims Direct Announces Solid Growth and Exciting New Technology for Summer 2006  •  May 4, 2006

Prescott, AZ [May 4, 2006] --- AutoClaims Direct, the largest privately owned independent appraisal and claims management service provider today announced solid growth over the 1st quarter and exciting new technology for summer 2006.

AutoClaims Direct experienced growth of over 73% in 2006 compared to 1st quarter 2005. The corporation has increased it's market share in the competitive claims management services sector securing five new pilot programs and adding seven new clients to the company's auto damage appraisal portfolio.

"We at ACD hold true to our ideals of producing quality functional software products that are the easiest to use in the industry. We can implement our robust claims solution faster and for a lower cost than any competitor." stated Ernie Bray, President of AutoClaims Direct.

"I am very pleased with our corporation's growth and our ability to adapt and react quickly to new technology. Our IT staff continually researches new and exciting solutions and are currently testing our experimental 3D photo imaging and 360 rotational viewing feature." added Bray. This new solution is showing great promise in trial field tests. ACD plans on rolling out 3D imaging in two major cities over the summer.

AutoClaims Direct Partners With HyperQuest for Parts Procurement Solutions  •  April 3, 2006

Prescott, AZ [April 3, 2006] --- AutoClaims Direct Inc. the leading nationwide auto damage appraisal firm has partnered with HyperQuest for real time part procurement and parts management solutions. This will enable ACD to lower severity and cycle times even further while enhancing value added services to its clients.

"We are committed to providing the best and most effective value added services to our clients. We are extremely excited about our new agreement with HyperQuest." Stated Ernie Bray, President of AutoClaims Direct. "HyperQuest is the industry leader in parts management solutions. We at ACD are built on fast, accurate and professional service. HyperQuest's use of technology, live data and real-time parts services compliment our company perfectly. With a searchable database that is accessible through a fully automated process, in real time, our staff of over 365 field appraisers can pull from over 80 million parts for any appraisal. We can make quicker and more accurate decisions right in the field, lowering severity dramatically," added Bray.

HyperQuest and AutoClaims Direct have begun a rollout with AutoClaims Direct's clients over the past few weeks. "All of us at HyperQuest are very pleased to be working with ACD." States Kevin Meyer, HyperQuest's Director of Client Engagement."We are only a few weeks after implementation and HyperQuest's parts management solution has already provided ACD's clients with a substantial hard-cost savings significant enough to where our own clients are now looking to utilize ACD's services. It is a great feeling when a new partnership can deliver measurable and meaningful value to all parties involved in such a short period," adds Meyer of HyperQuest.

A majority of ACD's field staff is wirelessly connected and HyperQuest's real time parts services have already lowered the company's cycle time by 33%. ACD expects this value added solution from HyperQuest to be one more step in the corporation's commitment to excellence and quality. AutoClaims Direct VP of Operations Tara Esquivel commented, " Our relationship with HyperQuest will further separate us from the competition in the independent appraisal industry. Our value added services from partners such as HyperQuest enable us to provide a product unmatched anywhere."

ACD Appraisals adds two more clients to their portfolio  •  March 15, 2006

Prescott, AZ [March 15, 2006] --- AutoClaims Direct (ACD) is pleased to announce the signing of two new national insurance carriers to ACD's ever growing client portfolio. Both carriers have completed pilot programs utilizing ACD's industry leading claims management and auditing software with great success.

"Other software and IT companies may continue pop up claiming to be the panacea for streamlining claims, but the fact remains that ACD has continually proven time and time again that results are the only thing that counts." stated Ernie Bray, President of AutoClaims Direct. "The enthusiasm our new clients have shown during the pilot has been tremendous. Both have experienced a 50% reduction in claim cycle time and our electronic/in house auditing combination scored a 99.8% accuracy on 2000 files. No other independent appraisal firm can claim anything close to our accuracy. We look at every estimate from our field staff and then scrub the estimate electronically to ensure complete compliance." added Bray.

ACD's feedback has been nothing but stellar. Tara Esquivel, VP of Operations added that , " Several of the claims directors during the pilot commented that ACD's claims system is simply the most impressive product they have seen on the market. Having tried over six other systems with no true success, ACD was the only solution to match their office's needs."

AutoClaims Direct Inc creates Rapid Response teams to complete auto appraisals wirelessly in the field  •  February 2, 2006

Prescott, AZ [February 2, 2006] --- AutoClaims Direct Inc, the nation's leading independent auto damage appraisal firm today announced the formation of "Rapid Response" appraisal teams in six metro locations throughout the country. These "Rapid Response" teams utilize wireless technology to the fullest allowing appraisers to photograph, write the damage appraisal and upload the completed product in real time to the insurance client.

"Our rapid response philosophy has taken our company one step further in providing legendary customer service." States Ernie Bray, President of AutoClaims Direct. "As the industry leader in independent auto damage appraising we seek to leverage and maximize technology to the fullest extent. Real time estimating in the field provides our clients more accurate assessments while cutting claim cycle times even further."

"It's not uncommon that an ACD field appraiser is outfitted with a wireless cell phone built in their sunglasses, GPS tracking in their vehicle, wireless internet access and web based appraisal software." added Bray.

AutoClaims Direct announces the release of Direct Data to monitor part usage  •  September 21, 2005

Scottsdale, AZ [September 21, 2005] --- AutoClaims Direct, Inc. (ACD) the leading provider of independent auto appraisals and online claims management solutions announced today the release of Direct Data.

Direct Data provides clients with the ability to measure, track and analyze part usage derived from every auto appraisal written and stored. ACD's claims management technology implemented these new features recently to much success. "Our clients can now focus on key data that is important to their own claims operations and fully analyze part trends allowing for true measures. No other independent appraisal firm can provide such detailed and comprehensive data." Stated Ernie Bray, President of AutoClaims Direct. "We as a company are continually seeking innovative ways to enhance our product and value added solutions to our expanding client base. We have made significant enhancements to our technology solution over the past two months along with the addition of a full in house desk review solution."

Direct Data allows for instant online access and customized statistical reporting. The new feature has most recently been implemented by several companies in conjunction with ACD's RS Direct rules based auditing solution. The combination of both tools has enabled company auditors to ensure company goals and guidelines are being met on a daily basis. This real time data provides instant feedback.

AutoClaims Direct opens Eastern Washington regional office and quality control department  •  August 18, 2005

Scottsdale, AZ [August 18, 2005] --- AutoClaims Direct the leading provider of independent auto damage appraisals and insurance claims management technology today announced the opening of the corporations new field office based in Eastern Washington. The new office will cover the eastern Washington and northern Idaho regions and provides ACD with a solid northwest center of operations.

"I am very excited about the new regional office and the coverage it provides our organization." Stated Tara Esquvel, VP of Operations. "Our office in Washington will be headed up by our western regional auditing director Cathi Martin. Her staff of auditors and appraisers will give our company excellent coverage in a previously difficult area to staff."

AutoClaims Direct now provides services in 39 states nationwide. " ACD is committed to strategic and calculated growth providing the best auto damage appraisals and value added solutions in the industry." Esquivel adds. "We lead all independent appraisal firms nationwide in quality, cycle time and technology and every company that utilizes our services and see real and measurable results."

AutoClaims Direct releases industry weblog and job board  •  August 15, 2005

Scottsdale, AZ [August 15, 2005] --- AutoClaims Direct Inc, the nation's leading independent auto damage appraisal firm today announced the release of ACD Weblog. As the only web community dedicated to auto damage appraising, ACD has created a meeting place, training center, job board and discussion group for those in the industry to connect.

"The auto damage appraisal industry today is very inconsistent when it comes to appraisal quality and use of technology." States Regional Auditing Manager Cathi Martin. "Our ACD Blog will offer IA's, adjusters and those in the appraisal industry a location and source in which to exchange ideas, ask questions and further promote quality work within our industry." Added Martin

The ACD Blog allows independent appraisers to post resumes, search for job openings, ask opinions, receive feedback and network. In addition to the ACD Blog, the company will be rolling out a new full service Appraisal Product Center early 2006 in which everything needed for the job will be available at reduced costs. Laptop computers, pocket rods, cameras,scene investigation kits and much more can be purchased a discounted rates. There is no other comprehensive source dedicated to auto damage appraising that exists in the industry.

AutoClaims Direct Has Outstanding 2nd Quarter  •  July 14, 2005

Scottsdale, AZ [July 14, 2005] --- AutoClaims Direct the leading provider of independent auto damage appraisals and insurance claims management technology today announced the release of the corporations second quarter 2005 growth and performance results.

ACD 2005 expansion continued to exceed expectations with a the addition of 4 new states of coverage during the second quarter bringing ACD's national coverage to 35 total states.The corporation also added 6 new insurance carriers and 2 TPA's to the growing list clients utilizing ACD nationwide.

"Our claims management software made huge gains during the second quarter", Stated V.P. of Operations, Tara Esquivel. "Many clients originally looked upon us as just an appraisal firm and when they discovered we do more than any of the other business solutions and software companies in the industry, it became quickly evident that ACD provided the most cost effective solution for their claims departments." Esquviel added, "We don't charge our clients click fees and set up charges because we have a laser like focus on providing top quality value added services which dramatically lower client costs."

AutoClaims Direct's appraisal statistics for the second quarter of 2005 were equally impressive with ACD's Arizona office leading the appraisal cycle time average at 1.43 days which includes weekends and holidays. Average claim severity nationwide was $2092.45. Part usage statistical data extracted from the ACD claims data base showed OEM parts usage at 69.2%, used and remanufactured at 18.5% and aftermarket at 12.3%.

AutoClaims Direct Releases New Appraisal Auditing Tool  •  May 17, 2005

Scottsdale, AZ [May 17, 2005] --- AutoClaims Direct the leading provider of independent auto damage appraisals and insurance claims management technology today announced the release of RS Direct. This comprehensive rules based auditing tool is an enhancement to AutoClaims Direct's industry leading Tracker software. It allows clients to establish rule sets based upon specific and defined guidelines. RS Direct identifies exceptions to the rules and flags these files for further review by a designated company auditor, adjuster or total loss specialist. The rules set can be configured and customized to any client needs.

"I am very pleased with the flexibility RS Direct provides our company. It is one more tool to enhance our own internal auditing along with providing our clients with the ability to monitor files according to their own customized set of parameters. Our proprietary solutions prove again we provide the most simple and effective claims management systems in the industry." - Stated Ernie Bray, Director of Quality Control for AutoClaims Direct, Inc.

RS Direct can work as either a stand alone electronic auditing solution or work in conjunction with an already established auditing department within a client's office.

Bray adds, "You can never replace the expertise of a trained set of eyes reviewing an appraisal. No matter what anyone says, decisions regarding repair times and judgment always require a human factor which no automated system can monitor, however, what we provide is a tool that comes quite close."

AutoClaims Direct Auto Appraisals Adds Four New Managers  •  February 21, 2005

Scottsdale, AZ [August 23, 2004] --- AutoClaims Direct today announced the addition of four new account managers to further strengthen the company's industry leading quality control department

The additional account managers are members of an account team comprised of a claims and appraisal experts, an auditor and a claims assistant. The team is led by the account manager and functions like a mini claims department.

"We believe that a small team dedicated to a specific account allows us to provide a level of service unmatched in the industry. Each member of the quality control team is a claims professional who has either worked as a claims supervisor or senior adjuster/appraiser", states Ernie Bray, President and Director of Quality Control. "This means that clients of ACD are working with seasoned professionals that have years of experience in the auto claims environment. Our new account managers all come to ACD with over fifteen years each working for several major insurance carriers."

AutoClaims Direct Inc. continues to amaze clients with quality auto damage appraisal service  •  April 19, 2004

Scottsdale, AZ [April 19, 2004] --- The AutoClaims Direct independent auto damage appraisal company announced tremendous gains for the first quarter of 2004. With the acquisition of new accounts and expanded coverage areas, AutoClaims Direct is positioned to become the leading IA firm in the United States. The company's revolutionary approach to auto damage appraising and diligent focus on quality has set it apart from the status quo that has dominated the industry for years.

"Most insurance companies had been used to cycling through the major IA companies every few years only to find the same old problems. Once companies began to discover that AutoClaims Direct was for real and provides personalized proactive service, unmatched quality and unbeatable technology, the word began to spread," states Tara Esquivel, Vice President of Operations. AutoClaims Direct's proprietary "DirectLink" web application makes the process even simpler as adjusters and managers can access the entire file online for no extra costs or fees. "Every other business solution provider charges a fee per claim to house the appraisal and photos, with AutoClaims Direct you get it all for one flat rate."

AutoClaims Direct is a business service and auto appraisal firm that provides the insurance industry with a complete claims management service and auto appraisal company. AutoClaims Direct's clients are insurance companies, fleet management companies and third party administrators. AutoClaims Direct's revolutionary "DirectLink" application streamlines the claims handling process, rapidly reducing cycle times and average loss paid. The corporation handles auto appraisals, desk audits and lease returns.

AutoClaims Direct, Inc. slashes the competition's cycle times  •  March 1, 2004

Scottsdale, AZ [March 1, 2004] --- AutoClaims Direct, Inc. announced the results of a three month case study of independent appraisal cycle times. During this time twelve different insurance carriers and third party administrators were surveyed regarding the quality and speed of their current and prior independent appraisal vendors. The average "turnaround" (cycle) time was indicated to be between 7 and 8 days to receive a completed assignment. AutoClaims Direct Inc. has maintained an average cycle time of 3.5 days.

Clients who have fully implemented AutoClaims Direct's "DirectLink" as their sole Business Solution and Appraisal Source have experienced dramatic success in reduced LAE and indemnity expenses. These clients have reported vast improvement in overall claims efficiency, directly contributing to policyholder retention.

The key to AutoClaims Direct's results is the "Proactive" approach instilled from the top down. "Our executive team consists of former claims supervisors who know the industry and it's needs," states VP of Operations Tara Esquivel. "We also have a seasoned field staff with vast knowledge and expertise that our competition cannot match. Our auto damage appraisers are the best in the business. Combine that with our cutting edge DirectLink Appraisal management solution and you have an unbeatable program." AutoClaims Direct Inc. is a leading business solution provider to the auto insurance claims industry. The DirectLink system requires no additional IT investments or software, just a web browser and Internet connectivity.

AutoClaims Direct, Inc. begins 2004 with the addition of ten new states  •  December 23, 2003

Scottsdale, AZ [December 23, 2003] --- AutoClaims Direct, Inc. today announced the current expansion of the DirectLink appraisal management system and auto appraisal service to 10 additional states. In addition to full statewide coverage in California and Arizona, AutoClaims Direct, Inc. now services major areas of Nevada, New Mexico, Texas, Georgia, Missouri, Maryland, Virginia, Florida, Pennsylvania and New York.

"We are extremely excited to announce our expansion. The DirectLink appraisal management system gives us a huge advantage over the competition allowing our clients and auditing staff to track and monitor the entire process in real time. We eliminate the need for contracting with third party data warehouses to process claims and make in no longer necessary to use multiple appraisal firms. By providing everything in one solid, top quality package we have already reduced several of our client's cycle times by over 3 days from their previous vendors. The result from using the DirectLink system speaks for itself," said Tara Esquivel, Vice President of Operations.

The competition in the independent auto damage appraisal sector has been unable to successfully reduce cycle time and maintain consistent quality control. AutoClaims Direct, Inc has set itself apart from the status quo. "We provide insurance companies what others cannot. Cutting edge, easy to use technology merged with a team of high quality appraisers gives us an unbeatable combination. Add this to our management team of former claims supervisors and auditors, and clients understand why AutoClaims Direct, Inc is not your average appraisal firm," stated Esquivel.

Adam Nazar named AutoClaims Direct, Inc. Chief Technology Officer  •  December 1, 2003

Scottsdale, AZ [December 1, 2003] --- AutoClaims Direct, Inc. (www.autoclaimsdirect.com) today named Adam Nazar as Chief Technology Officer. "Adam Nazar's comprehensive and innovative approach to software engineering and internet technology brings an important dynamic to the AutoClaims Direct management team as the company continues to position itself as the industry leader of vehicle appraisals and online claim processing," explained Tara Esquivel, VP of Operations.

Nazar comes to AutoClaims Direct, Inc. with years of experience managing large information systems and software projects. His work has included projects in many industries and includes software engineering and development for clientele such as Turner Broadcasting, Fox, Gibson Dunn & Crutcher, Citycares of America, and many others. After finishing in the top of his class at the University of Southern California with a degree in Computer Engineering and Computer Science, Adam went on to build and manage numerous software projects for companies in a variety of industries. Adam oversees our dedicated team of programmers and IT professionals while directly working on developing and maintaining our services and products. We are very excited to have Adam join the AutoClaims Direct team, managing the technical direction of our company, which is defining new industry standards and quickly becoming a leader in the field.

AutoClaims Direct Releases DirectLink Appraisal Management System  •  November 18, 2003

Scottsdale, AZ [November 18th,2003] --- AutoClaims Direct announced today the release of the proprietary DirectLink web application and database. AutoClaims Direct Incorporated provides an auto damage online appraisal solution to the insurance claims industry. As both an auto damage appraisal company and applications service provider, AutoClaims Direct utilizes proprietary DirectLink web based applications integrated with the AutoClaims Direct network of trained appraisal specialists to provide an all in one appraisal solution. Web based programming enables the claims adjusters and appraisers to submit, receive, process and view completed damage appraisals electronically via the DirectLink portal 24 hours a day, 7 days a week 365 days a year. AutoClaims Direct offers material damage managers the most effective means to leverage technology for improved cycle times, enhanced customer satisfaction and lower costs. This system requires no additional software, set up costs or fees other than the standard AutoClaims Direct appraisal rates. AutoClaims Direct provides coverage throughout California, Arizona and Nevada.

Contact Vice President of Operations, Tara Esquivel at 480-283-4475 for more information or email tara@autoclaimsdirect.com