ACD News
ACD's "Live Claims Feed" Garners Rave Reviews
Carlsbad, CA [December 15, 2008] --- AutoClaims Direct, the leading provider of claims services to the auto insurance industry announced today the release of the corporation's "Live Claims Feed" solution. This web 2.0 technology, which is commonly found in advanced social networking websites allows clients to see all claim activity in real time.
"Our testing over the past month received excellent reviews from all clients. Adjusters were able to manage their files much more efficiently. With the ability to quickly identify and prioritize their workflow, each adjuster experienced a higher and faster closing ratio," stated AutoClaims Direct CTO, Adam Nazar.
With the economic crisis hitting all facets of business, insurance claims departments are forced to do more with fewer resources. AutoClaims Direct fills the gap by providing a staff of auto damage appraisers along with an advanced claims solution that gives desk adjusters the power to do more without increased costs.
Efficiency and measurable results will become key factors for claims offices looking to be successful during this time. "What sets our firm apart from anyone else in the industry is that we continually seek to provide solutions that maximize adjuster efficiency at no additional costs to the client," added Nazar.
AutoClaims Direct is currently developing a complete claims translation service which will provide language translations for adjusters handling auto claims. The company plans to release this new program in late January.
ACD's "Storage Watch" Yields Big Results
Carlsbad, CA [November 6, 2008] --- AutoClaims Direct, the leading service provider to the auto insurance claims industry today announced the full implementation of "Storage Watch".
This new solution for AutoClaims Direct's clients aggressively identifies and resolves total loss claims quickly and efficiently. With 27.4% of all vehicles deemed a total loss residing at a tow/storage yard, there is obviously a prime opportunity for savings in this arena. Each total loss at a tow yard is adding on average, $600.00 per file in expenses to the insurer. Carriers processing thousands of claims per year face millions of dollars in wasted expenses that could be reduced through proactive file handling by the field appraisal firm.
"Storage Watch" is triggered once an adjuster submits a claim or AutoClaims Direct is informed a vehicle is located at a tow or storage facility. The AutoClaims Direct "Storage Watch" system prioritizes and immediately moves the file to rapid response dispatching. The file is then triaged to a Rapid Response ACD damage appraiser who inspects immediately. The inspection is completed with all estimate,photos, storage and tow information relayed to the adjuster in real time to allow for immediate salvage removal. "Our storage watch solution is impressive in that we are able to give client's yet another reason to choose AutoClaims Direct as their sole auto damage appraisal provider. We continue to provide solutions with results that simply make an adjusters job easier while providing real value to our clients. Our "Storage Watch" system shows that if we can work together to quickly identify and respond swiftly to vehicles located in tow/storage facilities, considerable costs can be reduced in loss expenditures." States AutoClaims Direct Chief Operations Officer, Tara Esquivel.
ACD Expands Desk Review Operations
San Diego, CA [September 9, 2008] --- AutoClaims Direct, the leading strategic development firm to the automotive claims industry, today announced the expansion of the corporation's suite of business services to include desk review services for Heavy Equipment and Specialty Lines.
Over the past year, AutoClaims Direct has expanded to include a specialized Adjusting Division comprised of a seasoned team of certified heavy equipment specialists who have an average experience level of over fifteen years. With the new additional services, ACD has been able to provide clients with a broad range of specialized auditing services. While the adjusting division services all files and appraisals handled by ACD's claims system, clients can also utilize ACD's specialty and heavy equipment desk review division as a standalone auditing firm for outsourcing of desk reviews or to assist in any temporary overflow needs clients may have.
"We offer clients customized solutions to fit their auditing needs. From autos to heavy equipment, motorcycles or RV's, our desk review program can be tailored to fit any client's auditing rules." Stated Ernie Bray, President of AutoClaims Direct.
With customizable adjusting services, now extending to Heavy Equipment and Specialty Lines, and the most comprehensive auto damage appraisal solution nationwide, AutoClaims Direct provides the premier claims adjusting service in the personal and commercial automotive claims industry.
ACD Releases mid year "Industry Report Card"
Los Angeles, CA [August 1, 2008] --- AutoClaims Direct Inc, the leading provider of strategic claims services to the property & casualty industry today announced the release of the corporation's mid year "Industry Report Card" publication. The "Industry Report Card" provides bi-annual insight on data and statistics compiled by AutoClaims Direct's industry leading claims software application. Key highlights in this edition include a report on the implications of higher gas prices for the insurance sector along with updates on current legislation affecting the auto claims industry.
The ACD "Report Card" also covers current industry collision data. Highlights in the report show OEM parts representing 69.95% of all parts utilized in repairs while aftermarket parts made up 14%. The final 16.05% consisted of a combination of used and remanufactured parts. The average age of vehicles involved in losses during the first six months of 2008 consisted of a 2001 year model ( 7 years old ). Another interesting tidbit was the fact that the average damage severity of foreign made vehicles was down $447.67 per claim compared to a year ago at this time.
"Our Industry Report Card provides those within the industry key facts and figures which help claims managers measure their internal office metrics to industry averages." States ACD Chief Operations Officer, Tara Esquivel. "Clients who are interested in really monitoring their offices can easily plug into our claims solution and utilize our full suite of claims services."
ACD Transforms the Auditing Practice, Announces the Release of Direct Compliance
San Diego, CA [February 1, 2008] --- AutoClaims Direct Inc., the leading provider of claims services and business solutions to the claims industry, has again raised the bar with the release of the company's revolutionary new auditing tool, Direct Compliance. Direct Compliance enables clients to create a customized series of compliance rules which are automatically applied to every file. Through these client established guidelines, Direct Compliance automatically alerts handling auditors to all actions taken on a file that do not match the compliance rules set forth by the client. Direct Compliance is pliable and allows companies to adjust their compliance rules over time as their rule specifications evolve. Direct Compliance is light years ahead of the competition and distinctly sets AutoClaims Direct’s claims system apart from any other auditing program on the market.
"Effective rules based compliance can provide huge cost savings, which is why it has become a huge focus within claims departments. Trained auditors are a key component of reducing costs; however, their time and expertise are being stretched to cover large numbers of claims files in low turnaround times reducing their overall effectiveness and ability to provide optimum results. Auditors given access to Direct Compliance have a powerful tool that enable the auditor to process claims with greater efficiency, while also guaranteeing a defined set of savings per file" stated AutoClaims Direct President, Ernie Bray. "In just one month of testing, our Direct Compliance feature has saved our clients an average of $77.14 per file. These results are huge for companies looking to dramatically reduce leakage," added Bray.
ACD Continues To Revolutionize Claims Industry
San Diego, CA [January 7, 2008] --- AutoClaims Direct, the leading provider of claims solutions to the insurance industry, today announced the company's 2008 kickoff!
2007 was an amazing year in which AutoClaims Direct introduced a complete API, an advanced rules based compliance tool along with version 3.0 of the corporation's proprietary DirectLink claims solution. The corporation grew over 115% with the addition of fourteen new clients and five national contracts. Much of AutoClaims Direct's success also came from their industry leading auto damage appraisal services and claims analytics.
"We are again excited that we are in a position where we can continue to revolutionize the auto insurance claims industry. We are meeting our goals to deliver top quality value added services along with industry leading claims solution," stated Ernie Bray, President of AutoClaims Direct.
"In 2007, We added a detailed reporting solution with "real time" graphs, trend reports, and a wealth of data that claims managers can use to effectively manage their office. We have provided some valuable tools that no one else in the industry can provide along with a complete API that allows full integration with legacy systems," added Bray.
"We are excited about our plans for 2008 and look to grow our market share though our suite of products, excellent customer service and continual roll out of even more exciting technology.
