What We Do

Our focus is to provide the utmost value by delivering real and measurable results through increased productivity, reduced leakage and minimizing LAE. We utilize cutting edge technology meshed with a staff of committed employees and field adjusters offering the most cost effective claim administration services anywhere. Our “rapid response” approach delivers claim services to insurance companies, program administrators, managing general agencies, captives and self-insureds.

We work with you to create a customized TPA and claims administration solution to meet your specific needs from auto damage appraising to the complete file adjustments.

Our Rapid Response file handling approach incorporated with leading technology allows for:

• Direct Access
  With our DirectLink claims management system we are able to provide direct access to claims submitted, claims in process and completed claims. No more waiting for a fax or email confirmation just login and experience the simplicity of direct statusing. It is with our Directlink system and skilled appraisers we can offer this direct access to completed claims within a 72-hour turnaround time*. Many assignments reach completion in 48 hours or less*. Statusing of all auto claims can be accessed within 24-48 hours, saving you time and money.
  (* Based upon owner contact)
  
  
• Direct Reliability
  Our trained auto adjuster and appraisal specialists adhere to our strict code of ethics, guaranteeing you prompt, fair, and honest delivery of services. The Directlink system is designed to protect and ensure privacy of all your company's information as well as confidentiality of your insured and adjusters information. Or servers are monitored 24 hours a day 7 days a week 365 days a year to ensure that our system will never be offline, and your information is secure from any tampering. We have also enlisted the services of a highly trained tech support team to answer any technical questions you may have regarding our system.
  
  
• Direct Knowledge
  AutoClaims Direct offers unmatched service and experience. Our management team is knowledgeable in all facets of claim handling having served in supervisory roles for several insurance companies. We require our adjusters and appraisers to maintain their job related training to the degree acceptable by industry standards. Our staff is audited regularly by local field supervisors through random onsite re-inspections. It is with this knowledge that you can rest assured knowing the quality, consistency and standard of are services are unsurpassed in the auto claims industry.
  
  
• Direct Control
  AutoClaims Direct Inc. designed the DirectLink system to be the premier web application program in the auto insurance claims industry. We continue to upgrade the system to meet new industry standards. Reports are designed with our clients needs in mind. Our customer service allows you to request customized reports and statistical information. We put the control back into the hands of the claims manager and responsible adjusters. You control the information and accessibility of your auto claim through our Directlink system. No more waiting for a response, just login and access the information desired.